SUMMARY

Over twenty-four years of Transportation experience in Customer Service, Cargo Operations, Software and Business Development.
Progressive responsibility in logistics operations, planning, legal and sales management assignments in the transportation industry involving air, RFS, HAZMAT, interline, government contracts and trans-border services.
Recognized for consistently exceeding goals and objectives.
Dynamic leadership and teambuilding with strong presentation and negotiation skills.
Problem solver with a proven ability to analyze and structure effective strategic business solutions.
Expertise in fleet utilization, building and growing revenue streams, reducing operational costs and increasing company net profits.

EXPERIENCE

ZERO-Gravity Corporation 2005 to Present
Chief Operating Officer

As the Chief Operating Officer, I am responsible for managing all hands-on operational aspects of the company. Assist the CEO in the aggressive and successful growth of the company. Using a respectful, constructive and energetic style, guided by the objectives of company, the COO provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.

Responsibilities:

Provide day-to-day leadership and management to all company operations functions. These include Flight Operations, Customer Relations, Maintenance, Supply Chain, Facilities, Fuel, Risk Management, Information Technology, Government Contracts, Human Resources.

Responsible for driving the operations functions to support the company sales, profitability, cash flow and business goals and objectives.

Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.

Spearhead the development, communication and implementation of effective growth strategies and processes.

Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.

Motivate and lead a high performance management team; attract, recruit and retain required members of the operations management team not currently in place; provide mentoring as a cornerstone to the management career development program.

Foster a success-oriented, accountable environment within the company.

Strong leadership and organizational skills

Excellent Project Management skills

Superior communication skills, both written and verbal, to effectively address all levels within the organization;

15 plus years experience as Sr. Operations Management with responsibility for functions detailed above. Experience with a 250M + annual operation.

Experience with multi-site, multi-state, multi-country management.


United States Postal Service 2002 to 2005
Subject Matter Expert/Purchasing Specialist/Washington, DC HQ

Developed the strategic business plans and corporate aircraft operations objectives.
Promoted the e-commerce solutions/digital communications products internally and externally.
Introduced United Parcel Service to domestic mail contract in strategic positioning for Air Transportation.

CargoReservations / Zulunet 1999 to 2002
Vice President Sales & Marketing
Created the design, development and the implementation of specialized software program and products for a publicly shared Cargo Trade Platform.
Developed the strategic business plans and corporate revenue objectives.
Promoted the products internally and externally.
Trained all the customer service staff and sales team (GSAs and inside staff) on product development, distribution, budget development, customer loyalty programs, public relations, advertising, trade shows and corporate presentations.
Trade analysis, contracts, and negotiations for procurement of Air Cargo and Logistics products and services were part of the global marketing plan to target and capture key accounts.
Key closer in the strategic sales and marketing of Worldwide sales to the Cargo Industry. Some of these key accounts include: Atlas, BAX, British Airways, CF Airfreight, Consolidated Freightways, DHL, Eagle, Emery, FedEx, Japan Airlines, JB Hunt, Lan Chile, Lockheed Martin, Lufthansa, UPS, USPS, and Schneider National.

Active Aero Charter / USA Jet Airlines, Inc. 1996 to 1998
Vice President Sales & Marketing
Responsible for worldwide sales and marketing, business development, airline planning, scheduling and budget forecasting.
Managed, trained and developed a team of 34 Sales, Customer Services and Dispatch specialists in scheduled air operations.
Developed corporate marketing plan, fleet utilization plan, new product roll-out plan, advertising and promotions schedule with quarterly revenue/operating budget.
Structured and implemented exclusive air charter contracts with UPS and FedEx.
Established flight operation cost controls to reduce unit costs and improve productivity.
Increased annual sales by 17% ($11 Million) and net contribution by 12% in 1997.
Planned and executed offshore ACMI (DC-9 and DA-20) contracts with major cargo integrator.
Established an ASYS contract with United States Postal Service.
Developed and successfully administered a DOT application for scheduled All Cargo Authority.

DHL Airways, Inc. 1989 to 1996
Director, Charter and Contract Services
Reported to the Vice President, Airline Operations. Responsible for airline revenue forecasting budgeting, net contribution, P&L for all B-727 and DC-8 charter operations, air cargo, road feeder, cancelled checks, and U.S. Mail.
Hired, trained and developed Sales and Operational Team.
Conceived, planned, controlled and developed nine new revenue streams to include U.S. Mail Contracts (ASYS, ASEG, CNET, Operation Just Cause), Christmas Hub at CVG, IATA Interline Agreements, Road Feeder Service, Second Segment Freight, Cancelled Check Hub with FRB, Mexico Automotive Filler Traffic, Daytime Charter, New Hawaiian Express, US Air Force CRAF Program and Cargo Ramp Operations.
Administration of subcontract feeder aircraft purchasing ($40 Million annual).
Point of contact, and primary author, of all legal supporting documents used in Congressional Testimony, thus allowing DHL to successfully protest the Post Office's US Mail Contracting Regulations. During the next six years, USPS operations generated revenue in excess of $28 Million dollars.
Instrumental in establishing and building DHL's charter/airline revenue to 22 Million annually, while representing a bottom line contribution equal to 27% of the company's total net profit.

Midway Airlines 1986 to 1988
Director, Cargo Marketing
Responsible for planning, staffing and department P&L reporting to the Vice President, Marketing.
Directed the advertising and promotion campaigns of five new profit centers including PackageFirst, domestic freight, international interline road feeder service, U.S. Mail and excess baggage.
Implemented cargo rates and rules policy for the airline, instituted an international interline road feeder service for I.A.T.A. carriers and freight forwarders.
Directed the sales efforts of six staff sales representatives, a direct mail program, telemarketing and cargo facility design.

Financial AirXpress 1981-83 to 1985- 86
Operations Manager / International & Domestic Sales Manger
Served as first Operations Manager for largest U.S. carrier of canceled checks with national responsibility for 27 scheduled aircraft and 50 employees.


Air Compak International 1983 to 1985
Station Manager
Managed nine employees, new station start-up, product marketing and sales development with P&L responsibility for all freight forwarding station functions including customer service, import/export, air/ocean/rail traffic logistics, communications, inventory control and sourcing, customs clearance and cartage.
Implemented NVOCC (Non Vessel Ocean Common Carrier) tariff and successful LCL rates that allowed higher profits and increased consolidation of freight.


EDUCATION

B.S., Florida Institute of Technology 1981
Majors: Transportation Technology/Industrial Distribution
Minor: Marketing, Management and Sales
Honors: Deans List

PROFESSIONAL ASSOCIATIONS

Council of Logistics Management
Air Transport Association
Airline Postal Advisory Committee
Air Cargo Council
National Defense Transportation Association
James Allen Center for Transportation
Northwestern University

COMMUNITY ACTIVITIES

Adjunct Professor, Aviation Management Northern Kentucky University School of Professional Studies
Chairman, Board of Advisors, School of Aeronautics, Florida Tech
Private Pilot
Ski Instructor, enjoy hunting and sailing