EDUCATION

HARVARD GRADUATE SCHOOL OF BUSINESS (Harvard Business School) Boston, MA U.S.A.
MBA emphasizing business policy, operations management, logistics and organizational behavior.

CALIFORNIA INSTITUTE OF TECHNOLOGY (Caltech) Pasadena, CA U.S.A.
BS with Honors, electrical engineering. Tau Beta Pi honorary.

CREDENTIALS OF EXPERIENCE
He has helped clients manage rapid and substantive performance improvement in large organizations through business process reengineering and information technology applications.

As Director of Management Consulting for a major computer systems integration firm, he developed and deployed a highly effective framework for business process reengineering leveraging landmark research at the Harvard Business School. A key success factor was the emphasis on quantifying comprehensive impacts of business change.

He also developed and deployed a breakthrough approach to help large organizations successfully select and implement information technology with unprecedented speed, known return on investment, and minimal risk. Rigorous due diloigence, project planning, and quantifying both costs and benefits of business change were key to the success of his approach.

In 1999, he founded Closewaters, a private-label, boutique of highly-experienced management consultants delivering solid performance improvement through exceptionally effective methodologies and rigorous due diligence and planning.

BROAD INDUSTRY EXPERIENCE
- FDA Regulated Industries
- Biomedical Device Manufacturing
- Distribution
- Electronics
- Food Processing
- Computers
- Professional Services
- Steel Manufacturing
- Consumer Products
- Automobile Manufacturing
- Publishing
- Abrasives
- International Operations
- Web Commerce
- Document Management
- Globalization

CLIENT LIST (PARTIAL)
- IBM
- Baxter Healthcare
- Johnson and Johnson
- Ingram Distribution
- General Motors
- Nabisco
- National Semiconductor
- NASA
- GTE
- Merisel
- Computer Task Group
- North Star Steel
- Norton Abrasives
- State of Florida

PUBLICATIONS AND PRESENTATIONS (PARTIAL)
- Revitalizing Manufacturing, with Janice A. Klein
- Logistics Strategy, Cases and Concepts with Roy Shapiro
- Peopleware
- Harvard Graduate School of Business Case 9-683-021 (an exam at Harvard)
- Society of Manufacturing Engineers (Autofact)
- Distribution Computer Seminar (DEXPO)
- Logistech
- Steel Industry Systems Association (SISA)
- Pharmaceutical Industry Executive Conference (IBM)
- Society of Manufacturing Engineers
- Council of Logistics Management

In addition to extensive credentials and capabilities to provide forensic testimony in many aspects of business and information technology, He is also an exceptional resource to help quantify comprehensive damages related to those business and technology issues.