IT Executive with Strong Leadership, Business Management and Technology Expertise Management of state-of-the art computer systems and networks Process and Project Management strategic and tactical
Disaster Recovery Security Corporate Governance Outsourcing Enterprise-Wide Management

Global IT executive with a proven track record as a change-agent and leader for Fortune 500 companies, successfully directing and implementing strategic corporate initiatives through the adoption of organizational, managerial, and technology based solutions that deliver shareholder value. Exceptional at delivering business/customer value, increasing service quality, and exceeding Service Level Agreement committed levels.
■ Managed the largest Private Data & Internet Network in the industry
■ Built the largest & most advanced FASB 13 Lease Accounting System in the world
■ Authored numerous best practices, white papers, and business cases, adopted by Fortune 100 organizations, enterprise-wide. Routinely requested to consult at the Board of Director level on strategic issues; external media spokesman on technology issues; presenter at Gartner Symposiums, IT World Congress and Internet World.
■ Directed Total Cost of Ownership (TCO-Desktop/Distributed Computing, Data & Voice Network and Security), Balanced Scorecard, and quality (Baldridge Quality Award, Six Sigma, ISO 9000) enterprise-wide initiatives.
■ Managed organizations as large as 1700 people and infrastructures on a global basis in over 110 countries
■ Led analysis and reporting of largest and most advanced implementation of Enterprise Management Systems across all network, distributed, applications and services globally for Citigroup
■ As change agent, improved organization efficiencies yielding cost savings in excess of $200Million
■ Managed the largest global outsourcing agreement in existence between AT&T & Citigroup
■ 2002 finalist for Ovation Award at Comnet, Gartner CIO Choice Award, Vision Award for Excellence at Internet World and Technology Managers Forum Award for Enterprise Management Systems
TECHNICAL SKILLS
Strong capabilities in management of state-of-the art information technology including Internet based systems, networks, server farms, call center technologies as well as relational databases, development tools, and current system design techniques and methodologies. Broad exposure to complex processing systems. Recent Certifications: MCT, MCP, CCNA, CIW, CTI, TCP/IP, VOIP and NASD Series 7, 66, and NJ Life & Health

PROFESSIONAL HISTORY
CITIGROUP Technology Infrastructure, Englewood, NJ 1999- 6/2003
Vice President Global Enterprise Management Systems (EMS)
Led all aspects of management, analysis, and requirements development of special projects and reporting requirements including: MIS Alerts Reporting Project, VCAPS & VCAP tool, security initiative, network directive, IMPACT Server VBScripting support, and others as defined by customers, management, and operations.
Created and developed the Industrys most advanced EMS Solution by developing customer, operations, and management views across all applications, networks, distributed computing, and services globally which dramatically increased Quality of Service (QoS) by maturing faults to self healing events.
Instituted corrective actions to mitigate over 160 Major Business Impact Audit Issues and passed OCC Audits.
Chaired EMS-Troubleshooting Committee and contributed to other EMS groups Fault, Problem, and Change Management processes, a chief factor in approving reliability and performance 20%.
Participated in team at Executive level to review ramifications of the Check Truncation Act proposed by the Federal Reserve Bank and identify its impact on the various aspects of the organizations check processing operations as well as our imaging network capabilities.

Vice President - Global Network Services
Directed all global aspects and management (organizational, financial, technical, vendor management, and operations) of the world's largest and most complex private data and Internet network.
Directed network architecture, engineering, network security, capacity planning, quality, reporting, compliance, analysis, 5-year network plan, management and monitoring functions.
Dramatically improved network performance reducing outages 30% while reducing costs $23Million.
Directed global implementation of worldwide dial-in-service and audio/video conferencing.
Grew staff to a total of 44 in less than one year, without attrition, in highly competitive job market.
All aspects of network management including branch router networks and supporting check processing operations.

American International Group (AIG)- CTO Organization, Livingston, NJ 1998-1999
Divisional Vice President - Strategic Business Initiatives, Emerging Technology Division
Directed the research, standards, methodology, and process engineering group within the CTO Organization.
Created the PC, laptop and server standard for the entire AIG Enterprise 1700 companies globally.
Directed MS Select, non-MS software RFP's and vendor negotiations that resulted in $15 million cost savings.
Contributed to the server consolidation effort for Domestic Brokerage Group, reducing a total of 155 servers nationwide to 38 centrally located servers while yielding $4 million in cost reductions.
Introduced pen-based CLIO technology and directed application port efforts to the device. In conjunction with Information Advantage, developed customize portal environment to increase agents productivity, projected to produce $100M in cost savings upon full deployment.

AT&T Labs, 1994-1998
Business Manager, AT&T Worldwide Intelligent Network
Developed and directed the Commitment Process, within the Solution Integration Process, to manage annual work programs across 1700 system engineers and developers for 150 operating support systems that provided the signaling, trunking, provisioning, forecasting, maintenance, and disaster recovery for the AT&T Worldwide Intelligent Network, a $285Million+/yr work program within the Operations Technology Center of Network Computing Services.
Process yielded 95%+ on time commitments and improved 35+% from previous results.
Successfully led the ISO 9001 registrations efforts for the division.
Supported baseline of systems, domains, and IT tools so that uniform architecture could be created and used as a vehicle to retire and/or combine systems into more manageable infrastructure.
Significantly improved productivity and met 25% increased workload averting the need to increase staff.

AT&T- Bell Laboratories, Murray Hill & Holmdel, NJ 1989-1994
Central Business Operations Manager - Bell Lab's Computing Technology Center
Set the strategic direction for a US$280 million annual acquisition portfolio, international computer services directorate by assessing corporate needs and emerging technologies, then translating to effective transition program. Research included hardware technologies, object-orientation, modeling tools, repository, and data warehousing.
Developed Lease vs. Buy price performance models that were 5 years ahead of the then current Total Cost of Ownership models. Efforts yielded 30% increased capacity while reducing bottom line costs 30% annually.
Entered into a joint development effort with Hitachi Data Systems on 7390-U product. Through microcode change 150% capacity was gained, while maintaining strong residual value.
Directed efforts leading to developing the first group in the world to run UNIX on IBM 3090 five years before IBM ever successfully ran AIX on platform.
Supported SunnyHill Effort between Amdahl and AT&T. Every time Amdahl had a new release of UTS, AT&T had 100 engineers ready to make changes necessary to ensure Research & Development System (RDS) UNIX worked. Functionality was transferred to Amdahl, yielding savings of $10M/Annual ongoing.
Transformed Computing Technology Center from a two-vendor shop (Amdahl Mainframes & IBM Peripherals running 85%UNIX/15%MVS) by developing 3rd party alliances with major vendors namely: HDS, Dataswitch, STK, SUN, NCR, AT&T-DSO, Oracle, Sybase, Informix, Continuus, and Microsoft.

AT&T Information Systems, Parsippany & Whippany, 1989 - 1991
User Liaison Officer-ATLAS
Directed the efforts of the CPA's, system engineering and development organizations for ATLAS, the largest and most advanced FASB 13 based leased accounting system in the world, supporting all AT&T equipment and service orders.
Created customized feeds allowing 14 downstream systems to efficiently process data through application-to-application interface agreements.
Cleaned up post divestiture issues; instituted accounting changes yielding $45M annual sales/use tax savings.

EDUCATION
Masters in Project Management: George Washington University, Washington, D.C.
Bachelors of Science in Commerce: Rider University, Lawrenceville, NJ
(Dual major: Computer Science/Engineering and Accounting/Finance)

PROFESSIONAL AWARDS & COMMUNITY SERVICE
Patent - "Method for Automatically Initiating a Calling Card Telephone Call"
Member of AACE, IEEE, National Association of System Programming Professionals and Tech Managers Forum
Recipient United States Congressional Citation for Community Service & AT&Ts Theodore Vail Award
Honored by NJ Governor & Red Cross for saving 13 people in fire